No Return, No Refund, and No Exchange Policy
At Surrati, we take pride in offering authentic, high-quality products, directly imported from Saudi Arabia. All items are original Surrati products, sealed to ensure freshness and quality. Please carefully read our policy below:
No Returns and No Exchanges
Due to the nature of our products and our commitment to delivering sealed, original items, we do not accept returns or exchanges.
- Authenticity Guarantee: All products sold on our website are 100% genuine and directly imported from Saudi Arabia. Each product is sealed to maintain its integrity and quality, ensuring you receive the best experience.
- Non-Returnable Products: As our items are personal care products, we cannot accept any returns or exchanges once the product has been delivered.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 24 hours of receiving your order. Kindly provide:
- Your order number.
- Clear proof of damage (e.g., photos or videos).
We will evaluate the issue and provide a replacement if necessary.
This policy ensures that our customers receive only the highest-quality products, exactly as intended by the Surrati brand.