FAQ's
Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.
What products can I purchase from Surrati?
At Surrati, we offer a wide range of high-quality perfumes, oils, and fragrances. Explore our selection to find the perfect scent that suits your style.
How do I place an order on Surrati's website?
Placing an order is simple! Browse our products, add your desired items to the cart, proceed to checkout, and complete the payment process. You'll receive a confirmation email with your order details.
What is the Store Pickup option?
Store Pickup is a free service that allows you to shop and pay online, then collect your order from a Surrati store at your convenience. Just choose the Store Pickup option at checkout.
How long does it take for my order to be ready for pickup?
Orders are usually ready for pickup within 24 to 48 hours. You'll receive a notification via email or SMS when your order is ready to be collected.
Can I return or exchange a product purchased from Surrati?
Yes, we offer returns and exchanges on most products within 7 days of purchase. Items must be unused, unopened, and in their original packaging. Please refer to our return policy for more details.
What payment methods are accepted at Surrati?
We accept various payment methods, including credit/debit cards, bank transfers, and mobile wallets. You can also choose to pay cash on delivery for certain orders.
How can I track my order?
If you have any questions or need assistance, you can reach our customer service team through the contact form on our website, by email at support@surrati.com.pk, or by calling our helpline at +92-XXX-XXXXXXX.