Welcome to www.surrati.com.pk (the "Website"), owned and operated by Surrati Perfumes International Trading Co. L.L.C ("Surrati Perfumes/we/us"), with delivery services provided by Aramex. Pakistan is the domicile of Surrati Perfumes, with our outlet located in Karachi. For any inquiries or concerns regarding the Website or these terms and conditions, or if you have any complaints about products purchased from the Website or through any Applications (as defined below), please contact us at support@surratiperfumes.com.pk. In case of any disputes, the applicable law will be based on Pakistani Governing Law.
If you select a shipping destination in Pakistan, please thoroughly review these Terms and Conditions, as they will apply to your purchase and use of the Website.
Use of Website
These terms and conditions, along with any policies referenced within them (collectively the "Terms"), apply to your use of and access to the Website and any other website or application that allows you to place an order with Surrati Perfumes for any products and services (these websites and applications are collectively referred to as the "Applications"). This includes all orders submitted by you for any products or services made available for purchase over the Website and/or Applications. References to "Website" in these Terms also include Applications as applicable. By accessing this Website and/or the Applications, you agree to these Terms and Conditions. We advise you to read these Terms carefully and to save or print a copy for future reference. If you do not agree to these Terms, you must cease using and accessing the Website and all Applications immediately. The Terms may be updated from time to time, and any changes will be effective upon publication on the Website or the relevant Application. Note that not all options available on our Website may be available on any Application or when accessed via a mobile device.
These Terms do not affect your statutory rights as a consumer.
Surrati Perfumes will not deal with or provide any services or products to any OFAC-sanctioned countries in compliance with Pakistani law.
You agree that the information you provide when you register on the Website is true, accurate, and not misleading. You will notify our customer service team of any changes to that information.
We may change, withdraw, or suspend access to the Website (in whole or part and permanently or temporarily) with or without notice and with no liability to you.
We accept payments online using Visa and MasterCard credit/debit cards in PKR. If “Credit Card Online” is selected as the payment method, the details on the Customer's ID (Cardholder's ID) must match exactly with those of the credit card used to make the purchase.
The Website may include links to other websites or resources ("Linked Websites"). Surrati Perfumes has no control over the content of Linked Websites, and you agree that Surrati Perfumes is not responsible for the availability or content of Linked Websites, including any goods or services available from such Linked Websites or the use of your personal information by such Linked Websites. Surrati Perfumes is not liable for any offence, damage, or loss caused by or connected to the use of or reliance on Linked Websites.
Surrati Perfumes may deny you access to the Website at any time at its sole discretion. This includes but is not limited to instances where we believe your use of the Website violates these Terms, any law, or the rights of any third party or was not respectful to others.
Any material you upload to the Website for publication will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, reproduce, modify, and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their right to privacy.
Surrati Perfumes is not responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Website. You agree to be responsible for and indemnify Surrati Perfumes against all costs, damages, expenses, losses, and liabilities incurred or suffered by Surrati Perfumes as a result of any claim in respect of your use of the Website.
Surrati Perfumes has the right to remove any material or posting you make on the Website at its sole discretion.
Purchase of Products
Acceptance of Orders
All information on the Website is an invitation to treat only and is not an offer or unilateral contract. Your order is an offer to purchase the products listed in your order ("Products") from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order at our discretion for any reason without liability to you. Examples of when we may not accept your order include: (a) if products are shown on the Website but are not available or are incorrectly priced or described; (b) if we are unable to obtain authorization for your payment; (c) if you order multiple quantities of an individual Product for different customer or delivery addresses; (d) if shipping restrictions apply to a Product; or (e) if the delivery address is for an entity or individual providing freight forwarding services.
After submitting an order, we will send you an order acknowledgment email with your order number and details of the Products and any delivery services you have ordered from Surrati Perfumes. This email is an acknowledgment of your order, not an acceptance. You will receive a shipment confirmation email from Surrati Perfumes, confirming that the products have been dispatched through Aramex. This Dispatch Confirmation email constitutes acceptance of your order, forming a contract for the sale of the Products and the delivery services.
When placing an order for the first time, you may be required to register with us and complete certain fields on an order form. We may provide you with or ask you to use identifications and passwords for accessing certain areas of the Website, such as the My Account section. You must comply with all security directions and inform us immediately if you suspect unauthorized use of your Secure Access. We may suspend your access to the Website if necessary to safeguard the Website.
Before submitting your order, you will have the opportunity to review your selection, check the total price, and correct any input errors.
We do not accept orders with inappropriate delivery addresses. If we accept an order and later find the delivery address inappropriate, we may cancel the order and notify you by email or phone.
Prices
All prices on the Website are for the Products only. Information on shipping destinations, weight, costs, and delivery times is available on the Website. Prices may vary without notice but changes will not apply to Products for which you have received a Dispatch Confirmation.
Promotions
Receive a free gift when you spend over 20,000 PKR. One gift per customer per transaction, while stocks last. The transaction must be 20,000 PKR or above after any discounts to qualify. The gift cannot be exchanged for monetary value and is not valid with any other offer or promotion. This promotion is not valid in Surrati Perfumes outlets. Free gifts obtained online cannot be exchanged in-store. Surrati Perfumes reserves the right to substitute any free item. In case of disputes, the decision of Surrati Perfumes is final. We reserve the right to alter or foreclose this promotion without notice if necessary. To return an order that qualified for a free gift, the gift must also be returned.
Free shipping is available for orders over 10,000 PKR, with delivery within 2-3 working days. More information is available on our shipping policies page.
Payment Terms
The total cost of your order will be the purchase price plus any delivery charge. Payments are accepted in the currency specified for the shipping destination. You confirm that the payment method used is yours and that all details provided are complete, correct, and accurate. Payment methods are subject to validation checks and authorization by the issuer. If authorization is refused, we will not accept your order, and we are not liable for any delay or non-delivery.
If your payment method is not denominated in the currency of your purchase, the final price may be charged in the currency of your card or account, calculated by your card issuer or bank. We are not responsible for any additional charges incurred.
Invoicing
We reserve the right to issue or make available electronic invoices.
Delivery and Risk
We currently deliver only within Pakistan. Upon acceptance of your order, it will be processed and dispatched in accordance with the estimated delivery times. Orders received after the specified cut-off time or on non-working days will be processed on the next working day. Delivery information will be stored for delivery purposes.
Cancellation and Returns
To cancel or return Products, please refer to our Returns & Cancellation policy. This policy does not affect your statutory rights. If you return a Product under the applicable regulations, you will receive a full refund, but you must return the Product at your own cost unless specified otherwise.
Age Requirements
If a Product has a minimum age requirement, by ordering it you confirm that you meet the required age. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order the Product.
For any further queries, please contact us.