Our Commitment to Quality & Authenticity
At Surrati Perfumes Pakistan, every product is 100% genuine, factory-sealed, and directly imported from Saudi Arabia. To protect the hygiene, integrity, and quality of every fragrance we deliver, we maintain a strict No Return & No Exchange policy.
We encourage all customers to read this policy carefully before placing an order.
No Returns & No Exchanges
Due to the personal care nature of our products — including perfume oils, attars, sprays, and bakhoor — we do not accept returns or exchanges once an order has been delivered.
This policy is in place to ensure that every customer receives a product that is untouched, sealed, and in perfect condition — just as it left our warehouse.
Damaged or Defective Item?
We understand that issues can occasionally occur during transit. If your order arrives damaged or defective, please contact us within 24 hours of delivery.
To process your complaint, kindly provide:
- 📋 Your order number
- 📸 Clear photos or videos showing the damage or defect
Our team will review your case and, if valid, arrange a replacement at no extra cost.
Why We Have This Policy
✅ All products are sealed at source in Saudi Arabia
✅ Personal care items cannot be resold once opened
✅ Guarantees every customer receives a fresh, untampered product
✅ Protects the authenticity and quality Surrati is known for
Still Have Questions?
Our support team is happy to help before you place your order.
📞 Call or WhatsApp: 0315-8203212
💬 Can't call? Leave a voice note and we'll get back to you.
📧 Email: support@surrati.com.pk
