Surrati International Trading Co. LLC, a company incorporated and registered in Dubai, UAE, (referred to as "we," "us," and "our" below), takes your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future, and details the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used that are not answered by this Privacy Statement, or if you have any complaints, please contact us at estore@surrati.net.
By visiting and using www.surratiperfume.com (the "Website") or any other application or website ("Application") for the purchase or sampling of products from Surrati Perfumes (as applicable), you acknowledge that you have read, understood, and consent to the practices in relation to the use and disclosure of your personal information as described in this Privacy Statement and our Terms and Conditions. If you are under the age of 16 and are visiting and using the Site from anywhere else in the world, please obtain your parent's or guardian's consent before providing us with any personal information.
What Information Do We Collect and How Will We Use It?
When you register for an account with us, place an order, or send us an inquiry, we will collect certain personal information from you, such as your name, postal address, phone numbers, and email addresses. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, deliver products, process payments, update our records, enable your use of interactive features of our service, and to generally manage your account with us. If you have consented, we may also provide you with information by post, email, mobile messaging, telephone communications, and/or through any other electronic means, including social network platforms, about our products, events, promotions, and services.
We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you to make the website and those communications more relevant to you. Occasionally, we may ask you for additional information, such as product and category preferences, age, and special dates (such as birthdays and anniversaries), which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary; however, we may not be able to process your order if you do not provide us with all the requested information. We may also use your personal information for our internal marketing and demographic studies, together with non-personal data, to analyze, profile, and monitor customer patterns so we can consistently improve our products and services and better understand what may be of interest to you and other customers.
Retention and Deletion of Personal Information
We will only retain your information as long as you remain an active customer. If you wish to request the deletion of your personal details or wish to change your preferences at any time, please contact our Customer Service Team.
What You Can Expect from Surrati Perfumes
We will always seek to comply with the requirements of the Act to ensure that the personal information you provide is kept appropriately secure and processed fairly and lawfully.
Other People Who Might Use Your Information
All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. You also acknowledge and agree that in certain circumstances, we may disclose personal information relating to you to third parties, for example, to conform to any legal requirements, comply with any legal process, obtain legal advice, reduce credit risk, prevent and detect fraud, and/or protect and defend the rights and property of Surrati Perfumes. At all times where we disclose your information for credit risk reduction and fraud prevention purposes, we will take all steps reasonably necessary to ensure that it remains secure.
Updating and Reviewing Your Personal Details
You can amend or update your information by logging into My Account on the Website and making the necessary changes.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for any changes. If you continue to use the Website or submit information to us following such changes, you will be deemed to have read and agreed to them.
Third-Party Links
The Website and/or Applications may, from time to time, contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collection, or content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If other privacy statements, policies, or terms and conditions appear on those websites, you should review them carefully as your use of those sites may be subject to them.
Security Statement
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data submitted to us, and any transmission is at your own risk.
We do, however, use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information provided to Surrati Perfumes via the Website or any Applications, and online credit card transactions, are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters "http" in the URL change to "https," the "s" indicates that you are in a secure area employing SSL; your browser may also give you a pop-up message that you are about to enter a secure area or display a padlock image.
The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
For any further queries, please contact us.