Qandeel

🚚 Delivery Information

Karachi: 1–2 business days
All Other Cities: 3–4 business days

📦 Delivery charges: Rs. 299
🎉 FREE delivery on orders above Rs. 5,000

We dispatch from our dedicated Karachi center, ensuring your original Surrati fragrance — sealed and quality-checked — reaches you as fast as possible.

📞 Need Help?

Call or WhatsApp us at 0315-8203212
Can't call? Leave us a voice note and we'll get back to you.

💡 Place your order early to get it delivered at the earliest!

Delivery & Shipping Policy

At Surrati Perfumes Pakistan, we are committed to delivering your authentic, Saudi-imported fragrances quickly and safely to your doorstep — anywhere in Pakistan.

Delivery Timeframes:

• Karachi: 1–2 business days
• All Other Cities (Lahore, Islamabad, Faisalabad, Peshawar, Quetta & more): 3–4 business days

Shipping Charges:

• Flat shipping fee applies to all orders
• Free delivery on orders above Rs. 5,000 (conditions may apply — check current promotions)

Order Processing: All orders are processed within 1–2 business days. Once your order is confirmed, you will receive a notification via email, WhatsApp, or phone call. A shipping confirmation with tracking details will be sent as soon as your order is dispatched.

We operate a dedicated dispatch center in Karachi for faster, more reliable deliveries across Sindh and beyond.

Returns & Exchange Policy

At Surrati, every product is 100% original, sealed, and directly imported from Saudi Arabia. Due to the personal care nature of our fragrances — including perfume oils, attars, sprays, and bakhoor — we maintain a strict no-return, no-exchange policy to preserve the hygiene, quality, and authenticity of every product.

Please read carefully:

• No Returns or Exchanges: Once a product has been delivered, we are unable to accept returns or exchanges under any circumstances.
• Damaged or Defective Items: If your order arrives damaged or with a manufacturing defect, please contact us within 24 hours of delivery with photographic evidence. We will review your case promptly.
• Authenticity Guarantee: Every Surrati product sold on surrati.com.pk is genuine and sealed at the source in Saudi Arabia — guaranteed.

Contact Us

Have questions about your order? Our customer support team is here to help.

📞 Call or WhatsApp: 0315-8203212 📧 Email: support@surrati.com.pk 🕐 Available: Monday – Saturday, 10 AM – 7 PM

No Return & No Exchange

Our Commitment to Quality & Authenticity

At Surrati Perfumes Pakistan, every product is 100% genuine, factory-sealed, and directly imported from Saudi Arabia. To protect the hygiene, integrity, and quality of every fragrance we deliver, we maintain a strict No Return & No Exchange policy.

We encourage all customers to read this policy carefully before placing an order.

No Returns & No Exchanges

Due to the personal care nature of our products — including perfume oils, attars, sprays, and bakhoor — we do not accept returns or exchanges once an order has been delivered.

This policy is in place to ensure that every customer receives a product that is untouched, sealed, and in perfect condition — just as it left our warehouse.

Damaged or Defective Item?

We understand that issues can occasionally occur during transit. If your order arrives damaged or defective, please contact us within 24 hours of delivery.

To process your complaint, kindly provide:

• 📋 Your order number
• 📸 Clear photos or videos showing the damage or defect

Our team will review your case and, if valid, arrange a replacement at no extra cost.

Why We Have This Policy

✅ All products are sealed at source in Saudi Arabia

✅ Personal care items cannot be resold once opened

✅ Guarantees every customer receives a fresh, untampered product

✅ Protects the authenticity and quality Surrati is known for

Still Have Questions?

Our support team is happy to help before you place your order.

📞 Call or WhatsApp: 0315-8203212

💬 Can't call? Leave a voice note and we'll get back to you.

📧 Email: support@surrati.com.pk